Refunds and Returns Policy

Last updated January 2024

At RomanceAuthorVA, we are committed to providing our customers with exceptional products and services. Your satisfaction is our utmost priority. Please take a moment to review our refund policy outlined below:

Digital Products Refund Policy

Non-Refundable Items

  1. Digital Downloads: A selection of digital products available on RomanceAuthorVA, including e-books, content templates, graphic packages, and other downloadable materials, are non-refundable.
  2. Accessible Content: Any purchases granting you access to an online account and/or memberships giving you exclusive access are considered final and non-refundable.

Refundable Items

  1. Digital Downloads: Refunds may be issued on another selection of digital products available on RomanceAuthorVA, (specifically the Content Mastery eCourse). Please review the 30-day guarantee listed with the ecourse.
  2. Physical Products: Refunds may be issued for tangible, physical products in accordance with the Shipping and Returns Policy for damaged and defective items. Please review the shipping and returns policy for more information.
    • PLEASE NOTE: When physical products become available, these pages will be active.

How to Request a Refund

If you believe your situation meets the criteria for a refund, please follow these steps:

  1. Contact Customer Support: Connect with our customer support team via email ( within 30 days of your purchase.
  2. Provide the Needed Info: Clearly state the reason for your refund request and provide any relevant info, such as the purchase date, product details, and order number.
  3. Eligibility: Your request will be reviewed to see if you’re eligible based on the refund polilcy.
  4. Status: You’ll be notified of the status of your refund request via the contact information associated with your purchase.


While the general policy is non-refundable for digital products, we do understand that exceptions may be made. We reserve the right to handle refund requests on a case-by-case basis, taking into consideration the specific circumstances surrounding this request.

Contact Information

If you have any questions or concerns about this refund policy, please contact me at

Changes to this Policy

RomanceAuthorVA reserves the right to update and/or modify this refund policy at any time without prior notice. Please check this page periodically for any changes.

Last Updated: January 2024.

Thank you for choosing me, Shental Henrie, and RomanceAuthorVA. I appreciate your understanding and cooperation regarding this refund policy.